Digital technology enables a small business to adapt
successfully to the latest, "digital expectations" of consumer,
which came by the integration of digital technology into all
areas of a business, fundamentally changing how you operate
and deliver value to customers. so it's important to automate
processes at your business but do you know why? Let's See:
1- Reduced costs: Optimizing business technology and operations around digital technology means cost-per- transaction savings and increased sales.
2- Improved customer strategy: New technologies create capabilities that can help a company acquire, retain, and assist customers while simultaneously reducing marketing spends.
3- Analytics: Digitalization gives companies the ability to combine data from all customer interactions and formerly unstructured sources into a useful, actionable format to optimize customer experiences and expenses.
4- More customer-centric focus: Digital transformation’s main concern is using technology to enhance the customer experience. By shifting focus and paying more attention to what customers want, service is improved consistently across all touch points and channels.
5- Accurate market segmentation: New technology enables businesses to discover more adaptive and agile models based on customer parameters that were impossible to uncover and/or track in the past.
6- Increased agility and innovation: By eliminating the dependence on slow legacy IT systems, transformed businesses make themselves more nimble and responsive to current market trends and demands.